Shipping and Refund Policy
Thank you for visiting and shopping at 13 Hub Lane.
Please allow 1-3 business days for order processing.
We use FedEx as our preferred shipping carrier.
We strive to have the items delivered within 5 to 7 business days of order receipt. All orders are shipped from our retail location in Roswell, GA.
Currently, 13 Hub Lane only ships within the 48 contiguous United States.
Your order will ship from our retail location in Roswell, GA.
Stolen or Missing Packages:
All orders are shipped to the address provided by the customer at time of checkout. We are not responsible for packages delivered to the incorrect address if the wrong address was provided at the time of checkout. We are happy to assist with redirecting these packages (additional shipping charges may apply).
In the event that you did not receive your package, and the tracking number shows delivery confirmation, please contact our customer care team at firstname.lastname@example.org for assistance.
Refused or Undeliverable Packages:
Refused or undeliverable packages will be subject to return shipping costs. Return shipping costs may vary.
We make every attempt to keep our website inventory up to date. Occasionally, we may not have the merchandise ordered because we do not stock large quantities of any item. If this happens, your order will be cancelled and refunded back to the original payment method. You will receive an email notification of the cancellation.
Roswell, GA In Store Pick Up
We offer store pick up for online orders for those who are local to Roswell, GA at 10800 Alpharetta Hwy, Suite 402, Roswell, GA 30075
Please allow 1-2 business days for pick up orders to be ready for pick up. If you are in need of the item(s) sooner, please give us a call.
You will be notified via email once your order is ready for pickup at our Roswell, GA location.
If you selected In Store Pick Up and completed your order but decide you would like your order shipped, please contact our customer service team at 770-802-5740 or email@example.com. Your order will be cancelled and you will be charged again for the order including shipping costs.
How do I return an item?
If, for any reason, you are not satisfied with your online purchase, you may contact us at firstname.lastname@example.org to request a return within three days of order receipt for a full refund. You may collect a store credit after the three day mark, but no later than 30 days after purchase.
Please send your return back to us with the return label provided to the following address:
13 Hub Lane Returns
10800 Alpharetta Hwy
Roswell, GA 30075
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return for a refund. You may collect store credit if it is after your 3-day mark and no later than 30 days after purchasing.
Refunds will be issued back to the original payment method, and store credits will be issued in the form of a gift card sent via email.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can contact us for any return questions at firstname.lastname@example.org.
Please inspect your order upon reception, and contact us immediately if the item is defective, damaged or if you received the wrong item, so we can evaluate the issue and make it right.
Damages must be reported within 3 days of order receipt.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Gift cards and sale/clearance items are FINAL SALE and cannot be returned or exchanged.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If your return was requested after 3-days of receiving your order, you will be issued a store credit in the form of a gift card that will be sent via email.
If these conditions above are met, and the item is in perfect resalable condition, you can request a return. The request must be made within 3 days of order receipt to be eligible for a refund. For returns requested after the 3 day mark, a store credit will be issued via email. Note: Items marked as FINAL SALE are not eligible for returns or exchanges.
If you have any questions about shipping, delivery or returns, please call our customer care team at 770-802-5740, or email us at email@example.com